Inner Wellness Hypnotherapy
Website: innerwellnesshypnotherapy.co.uk
Email: support@innerwellnesshypnotherapy.co.uk
Last Updated: 17 August 2026
This Cancellation & Refund Policy explains the arrangements for cancelling, rescheduling and obtaining refunds for hypnotherapy appointments and related services provided by Inner Wellness Hypnotherapy.
1. Cancelling an Appointment
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
Cancellation Email: support@innerwellnesshypnotherapy.co.uk
We recommend providing at least 48 hours' notice where possible.
Providing sufficient notice allows the appointment time to be offered to another client.
2. Cancellation With Sufficient Notice
Appointments cancelled or rescheduled with at least 48 hours' notice may normally be rescheduled without an additional cancellation charge.
Where a refund is applicable, it will be processed in accordance with the circumstances of the booking and applicable consumer law.
3. Late Cancellation
Where an appointment is cancelled with less than 48 hours' notice, Inner Wellness Hypnotherapy may charge a reasonable cancellation fee where this was clearly communicated to you before booking.
Any cancellation charge will be proportionate to the circumstances and will not affect any statutory rights you may have.
4. Missed Appointments
If you fail to attend an appointment without providing notice, the appointment may be treated as a missed appointment.
A reasonable missed-appointment charge may apply where this was clearly communicated to you before booking.
If you experience an unexpected emergency or circumstances outside your reasonable control, please contact us as soon as possible so that we can consider the circumstances.
5. Rescheduling
Where possible, clients may reschedule an appointment by contacting:
support@innerwellnesshypnotherapy.co.uk
Rescheduling is subject to availability.
Repeated cancellations or rescheduling may be reviewed on a case-by-case basis.
6. Statutory Cancellation Rights
Where you purchase services online, by telephone or another distance method, you may have statutory cancellation rights under UK consumer law.
Where applicable, consumers generally have a 14-day cancellation period for distance contracts.
However, there are specific rules concerning services that begin during this cancellation period.
If you specifically request that a hypnotherapy service begins during the statutory cancellation period, you may be required to pay a proportionate amount for services supplied before cancellation, where applicable.
Where a service has been fully performed during the cancellation period following your express request and acknowledgement of the consequences, the statutory right to cancel may no longer apply.
7. Refunds
Where you are entitled to a refund, we will process it within the timeframe required by applicable law.
Refunds will normally be made using the original payment method unless another arrangement is agreed or required by law.
Nothing in this policy removes or restricts any statutory consumer rights.
8. Refunds for Services Already Provided
Where a hypnotherapy session or other service has already been provided, the availability of a refund will depend on the circumstances, the terms agreed at the time of booking and applicable consumer law.
We will consider refund requests fairly and individually.
9. Cancellation by Inner Wellness Hypnotherapy
There may be occasions when we need to cancel or reschedule an appointment due to illness, emergency, technical problems or other circumstances beyond our reasonable control.
Where we cancel an appointment, we will normally offer an alternative appointment.
If you do not wish to reschedule and a refund is due, we will arrange the appropriate refund in accordance with applicable law and the circumstances of the booking.
10. Online Session Technical Problems
If an online session cannot reasonably take place because of a technical problem affecting the practitioner or our service, we will make reasonable efforts to reschedule the appointment.
Where appropriate, a refund may be offered if the service cannot be provided.
Clients are responsible for having a suitable internet connection, compatible device and appropriate private environment for their online appointment.
11. How to Request a Refund
To request a refund, please email:
support@innerwellnesshypnotherapy.co.uk
Please include:
Your full name
Appointment date
Booking details
Reason for the refund request
Any relevant information that may help us review the request
We will review your request and respond within a reasonable period.
12. Consumer Rights
This policy does not affect your statutory rights under UK consumer protection law.
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited.
13. Contact Us
Inner Wellness Hypnotherapy
Website: innerwellnesshypnotherapy.co.uk
Email: support@innerwellnesshypnotherapy.co.uk
Last Updated: 17 August 2026